Services

Empowering High-Risk Industries to Continuously Improve Operational Excellence and Reliability

We guide high-consequence organizations through transformative journeys to become High Reliability Organizations (HROs). With a legacy rooted in the US Navy’s Nuclear Submarine Force, we bring unmatched experience in ensuring safety, compliance, and operational efficiency in the most demanding environments.

HRO Culture Transformation

Transforming your operations to achieve sustained excellence and safety.

Our HRO Culture Transformation program is a holistic, end-to-end approach designed to drive cultural change, leadership development, and systemic improvements for high-risk, high-consequence operations. We work with your team to build a culture rooted in accountability, continuous improvement, and operational resilience.  This service typically includes:

  • Rapid Operational Assessment (ROA)
    A thorough, accelerated assessment designed to quickly identify operational gaps, strengths, and opportunities for improvement, providing actionable insights to enhance safety and performance.
  • Leadership and Culture Coaching & Training
    Tailored programs to develop leaders who inspire trust, drive accountability, and foster a culture of safety and high reliability.
  • OEMS Design & Development
    Customized Operational Excellence Management Systems (OEMS) to enhance your organization’s safety and reliability.
 

Learn how HRO Culture Transformation can help your organization thrive in the face of risk.

HRO Leadership Development

Leadership Support to Elevate Your Leaders.

Leadership is at the heart of operational excellence. We offer tailored leadership development programs that build on our culture transformation methods but are designed for those looking for targeted support in enhancing their leadership capabilities. This includes:

  • Leadership Development Programs & Training
    Individual and team-based development programs focused on building strong leaders who are equipped to navigate high-risk environments.

  • Human Factors and Performance Workshops
    Training sessions designed to address human performance and how to effectively manage and mitigate human error in complex operations.


Find the right leadership program to empower your teams.

Operational Excellence Management Systems (OEMS)

Turning Safety and Efficiency into Measurable Success by Building with HRO Principles at the Core

For organizations that require specific assistance in developing or refining their OEMS (Operational Excellence Management System), we offer consulting services that address key elements of OEMS design and implementation.  This includes:

OEMS Assessment
A thorough, accelerated management system assessment designed to quickly identify operational gaps, strengths, and opportunities for alignment with HRO principles.

  • Customized OEMS Assistance
    Tailored programs to train or advise leaders about structuring or adjusting their existing management systems with HRO principles in mind.
  • OEMS Design & Development
    Customized Operational Excellence Management Systems (OEMS) built on HRO principles to enhance your organization’s safety and reliability.
 

Discover how our OEMS consulting can drive safety and operational performance.

Human Factors and Human Performance

Unlocking Human Potential to Minimize Errors and Maximize Reliability.

In complex, high-risk operations, human performance plays a critical role in ensuring safety and reliability. Our Human Factors and Performance training focuses on the science of how people operate within systems, identifying potential for error, and implementing best practices to improve decision-making, communication, and teamwork under pressure​. This includes:

  • Human Performance Fundamentals Training
    Equip your teams with a deep understanding of the factors that influence human behavior in high-stakes environments, from cognitive load to decision-making under stress.

  • Workshops on Human Error Prevention
    Engaging workshops designed to proactively address and mitigate the most common human performance issues, from situational awareness to procedural adherence.

  • Tailored Performance Improvement Strategies
    Customized strategies for your organization to enhance human performance, minimize operational risks, and foster a culture of reliability and accountability.

 

Discover how our Human Factors training can improve safety and operational performance in your organization.

Maritime - Compliance Support 

Maritime-Specific Services Tailored for Safety and Compliance.

Our deep roots in maritime operations make HRG uniquely qualified to provide specialized compliance and operational services for maritime-focused organizations. This includes:

  • Compliance Support & Pre-Audit Support (PASS)
    Proactive support to ensure compliance with regulations and standards, minimizing risk and ensuring smooth operations.

  • Quality Assurance Program Support
    Development and support for quality assurance programs to meet stringent maritime industry standards.

  • Program Management
    Oversight and support for managing large-scale, complex maritime projects, ensuring they meet quality, schedule, and budget goals.

 

Learn more about our maritime expertise and how we can help your organization achieve excellence.